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在城际快运公司，我们致力于通过平等就业机会 (EEO) 政策，营造多元包容的工作环境。我们的招聘决策基于能力、资格和业务需求，不因种族、肤色、宗教、国籍、年龄、残疾或任何其他受保护的身份而歧视任何人。我们的目标是营造一种让每个人都感到自身价值并有能力为公司成功做出贡献的企业文化。我们努力创造一个为所有人提供平等机会的环境。以下是我们目前正在招聘的职位：
客户服务/调度
加入我们

我们正在寻找一位才华横溢的客服/调度员加入我们充满活力的团队。理想的候选人应热爱与人沟通，善于解决问题，并能向好奇的乘客介绍我们的理念。您将在提供高质量客户服务以及及时向司机和乘客发送重要信息方面发挥关键作用。

职责：

    提供客户支持：回答客户问题，提供有关产品/服务的信息，并通过电话、电子邮件、聊天或当面等各种渠道协助处理咨询。

  • 解决问题：处理和解决投诉、问题和疑虑，并按照公司程序处理退货或换货。

  • 处理订单：接收订单、管理变更、处理付款或其他交易。

  • 保存记录：准确详细地记录客户互动、投诉和交易情况。

  • 排除故障：识别并排除常见的产品或服务问题，并将复杂的问题上报给相应的部门。

  • 建立关系：通过公开沟通，培养积极的客户关系并建立信任。

  • 跟踪指标：监控客户服务指标，例如客户满意度和问题解决时间，以帮助识别趋势并改进服务。

必备技能和资格

    较强的沟通能力：能够清晰简洁地进行口头和书面沟通。

  • 多任务处理和优先级排序：能够同时处理多项任务和应对高压情况。

  • 注重细节：高度重视记录和沟通的准确性。

  • 计算机技能：熟练使用网页浏览、电信设备及其他相关软件。

  • 问题解决和决策能力：能够在压力下快速思考并做出合理的判断。

  • 抗压能力：在压力情况下保持冷静、专注和专业的能力。

  • 教育要求：通常需要高中毕业文凭或同等学历证书，某些职位需要专门培训或认证。

司机
身穿制服的工人

Our drivers are responsible for overseeing all aspects of our client's rides. This includes arriving on time wearing our company uniform, politely welcoming our clients, confirming our client's pickup and dropoff locations, explaining to our clients any unusual traffic or natural disaster situations on their routes, and answering all our clients' questions as best as they can, and dropping off our clients at their exact requested locations, and at the times they have requested. The ideal candidate for a driver position will have a passion for road safety and passenger safety and comfort, have an excellent driving record, and create a friendly atmosphere for out clients to enjoy their rides. 

Available Shifts:

Monday through Saturday

. 6am to 2pm

. 2pm to 10pm

. 10pm to 6am

Sunday

. 9am to 5pm

. 5pm to 1am

Key Responsibilities:

  • Safe and timely transport: Drive passengers to and from designated locations in a safe, efficient, and courteous manner, following all traffic laws and company policies.

  • Passenger assistance: Help passengers, including those with disabilities or those with luggage, to get on and off the vehicle.

  • Vehicle maintenance: Perform routine safety inspections of the vehicle, keep it clean, and report any maintenance or mechanical issues to the Fleet Manager.

  • Customer service: Provide excellent customer service by being friendly, assisting with inquiries, and ensuring a comfortable travel experience.

  • Route and schedule adherence: Follow a specific route and schedule to ensure timely pick-ups and drop-offs.

  • Record keeping: Maintain accurate records of trips, such as passenger counts and vehicle logs.

  • Communication: Communicate with dispatchers and other team members to optimize routes and report any issues.

Skills and Qualifications:

  • Valid driver's license.

  • Clean driving record.

  • A high school diploma or GED.

  • The ability to pass background checks and drug tests.

  • Strong communication and interpersonal skills.

  • Familiarity with GPS and navigation systems.

  • Physical ability to assist with luggage and perform minor vehicle checks when needed.

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