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At Intracity Express, we are committed to promoting a diverse and inclusive workplace through our Equal Employment Opportunity (EEO) policies. Our employment decisions are based on merit, qualifications, and business needs, without discrimination based on race, color, religion, national origin, age, disability, or any other protected status. Our goal is to foster a culture where everyone feels valued and empowered to contribute to our success. We strive to create an environment that promotes equal opportunity for all. Below are the current positions we are excited to fill:
Customer Service/Dispatch
Join us

We are looking for a talented Customer Service/Dispatch person to join our dynamic team. The ideal candidate will have a passion for talking to people, problem solving, and ability to sell our vision to curious riders. You will play a crucial role in implementing high-quality customer service, and dispatching crucial information to our drivers and riders in a timely manner.

Responsibilities:

  • Provide customer support: Answer customer questions, provide information about products/services, and assist with inquiries through various channels like phone, email, chat, or in-person.

  • Resolve issues: Handle and resolve complaints, issues, and concerns, and process returns or exchanges according to company procedures.

  • Process orders: Take orders, manage changes, and process payments or other transactions.

  • Maintain records: Keep accurate and detailed records of customer interactions, complaints, and transactions.

  • Troubleshoot problems: Identify and troubleshoot common product or service issues and escalate complex problems to the appropriate departments.

  • Build relationships: Foster positive customer relationships and build trust through open communication.

  • Track metrics: Monitor customer service metrics, such as customer satisfaction and resolution times, to help identify trends and improve services.

Essential skills and qualifications

  • Strong communication skills: Ability to communicate clearly and concisely, both verbally and in writing.

  • Multitasking and prioritization: Ability to handle multiple tasks and high-pressure situations simultaneously.

  • Attention to detail: A strong focus on accuracy in record-keeping and communication.

  • Computer proficiency: Experience with web browsing, telecommunications equipment, and other relevant software.

  • Problem-solving and decision-making: Ability to think quickly and make sound judgments under pressure.

  • Calmness under pressure: Ability to remain calm, focused, and professional in stressful situations.

  • Educational requirements: Typically requires a high school diploma or GED, with some positions requiring specialized training or certification.

Drivers
Workers in uniform

Our drivers are responsible for overseeing all aspects of our client's rides. This includes arriving on time wearing our company uniform, politely welcoming our clients, confirming our client's pickup and dropoff locations, explaining to our clients any unusual traffic or natural disaster situations on their routes, and answering all our clients' questions as best as they can, and dropping off our clients at their exact requested locations, and at the times they have requested. The ideal candidate for a driver position will have a passion for road safety and passenger safety and comfort, have an excellent driving record, and create a friendly atmosphere for out clients to enjoy their rides. 

Available Shifts:

Monday through Saturday

. 6am to 2pm

. 2pm to 10pm

. 10pm to 6am

Sunday

. 9am to 5pm

. 5pm to 1am

Key Responsibilities:

  • Safe and timely transport: Drive passengers to and from designated locations in a safe, efficient, and courteous manner, following all traffic laws and company policies.

  • Passenger assistance: Help passengers, including those with disabilities or those with luggage, to get on and off the vehicle.

  • Vehicle maintenance: Perform routine safety inspections of the vehicle, keep it clean, and report any maintenance or mechanical issues to the Fleet Manager.

  • Customer service: Provide excellent customer service by being friendly, assisting with inquiries, and ensuring a comfortable travel experience.

  • Route and schedule adherence: Follow a specific route and schedule to ensure timely pick-ups and drop-offs.

  • Record keeping: Maintain accurate records of trips, such as passenger counts and vehicle logs.

  • Communication: Communicate with dispatchers and other team members to optimize routes and report any issues.

Skills and Qualifications:

  • Valid driver's license.

  • Clean driving record.

  • A high school diploma or GED.

  • The ability to pass background checks and drug tests.

  • Strong communication and interpersonal skills.

  • Familiarity with GPS and navigation systems.

  • Physical ability to assist with luggage and perform minor vehicle checks when needed.

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